Connect WhatsApp with Hookshot™ and your stack

Enables interaction with customers through the WhatsApp Business API for messaging and automation. Only supports WhatsApp Business accounts, not WhatsApp Personal accounts.

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Tools and triggers

What Agents can do in WhatsApp

Available tools and events after WhatsApp is connected.

  • Block WhatsApp Users

    Block one or more WhatsApp users to prevent them from sending messages to your business phone number. Use this action when you need to prevent specific users from contacting your business through WhatsApp. Blocked…

  • Configure WhatsApp Conversational Automation

    Configure conversational automation settings for a WhatsApp Business phone number. Sets up away messages, greeting messages, custom commands, and ice breaker prompts to automate customer interactions. Use this action…

  • Create Message Template

    Create a new message template for the WhatsApp Business Account. Templates must be approved by WhatsApp before they can be used. Templates are required for marketing messages and messages sent outside the 24-hour window.

  • Create QR Code

    Create a new QR code with a prefilled message for a WhatsApp Business phone number. Use this action when you need to generate a shareable QR code that customers can scan to start a conversation with your business. When…

  • Create Upload Session for WhatsApp

    Create a resumable upload session for large file uploads to WhatsApp. This action initiates an upload session that allows you to upload large files in chunks. First create a session, then use the session ID and URI to…

  • Create WhatsApp Flow

    Create a new WhatsApp Flow for the WhatsApp Business Account. Use this action when you want to create an interactive flow that can collect user data, guide users through a process, or provide structured interactions…

  • Create WhatsApp Max Price Agreement

    Create a max price agreement for WhatsApp marketing messages pricing. Max price agreements set a ceiling on the per-conversation price you'll pay for WhatsApp messaging across your WhatsApp Business Account. This is…

  • Delete Message Template

    Delete a message template from the WhatsApp Business Account by name. This permanently removes the template and it cannot be recovered. When you delete a template by name, all templates with that name across all…

  • Delete QR Code

    Delete a specific QR code from a WhatsApp Business phone number. Use this action when you need to permanently remove a QR code that is no longer needed. This operation is irreversible — once deleted, the QR code cannot…

  • Delete WhatsApp Media

    Delete a WhatsApp media file previously uploaded via the Media API. Use when you need to remove a media object you uploaded earlier (e.g. to free up storage or to retract content). The deletion is permanent — the…

  • Deregister WhatsApp Business Phone Number

    Deregister a WhatsApp Business phone number from the Cloud API. Use when you need to stop sending messages from a phone number — for example before migrating it to another WhatsApp Business Account, before…

  • Get Business Encryption

    Retrieve the WhatsApp Business public key and its signature verification status. Use this action when you need to obtain the end-to-end encryption public key for a WhatsApp Business phone number. This is useful for…

  • Get Business Profile

    Get the business profile information for a WhatsApp Business phone number. This includes business details like description, address, website, and contact info.

  • Get Client WhatsApp Business Accounts

    Retrieve WhatsApp Business Accounts shared with or managed by a business portfolio. Use this action when you need to get WhatsApp Business Accounts (WABAs) that are client accounts shared with or managed by a specific…

  • Get Flow Assets

    List assets associated with a WhatsApp Flow. Use this action when you need to retrieve the assets (such as flow.json) that are associated with a WhatsApp Flow. The response includes download URLs for each asset that…

  • Get Join Requests

    Get all pending join requests for a WhatsApp group. Use this action when you need to retrieve pending requests from users who want to join a WhatsApp group. This is useful for group administration, moderation, and…

  • Get Media Info

    Get metadata and download URL for uploaded WhatsApp media. Returns media ID, download URL (valid for 5 minutes), MIME type, SHA256 hash, and file size. The download URL can be used to retrieve the actual media file.

  • Get Message Template Library

    Browse the pre-built message template library for WhatsApp Business Account. This retrieves a list of available templates that can be used for messaging. Use when you need to discover available message templates for…

  • Get Message Templates

    Get all message templates for the WhatsApp Business Account. Templates are required for sending messages outside the 24-hour window and for marketing/utility messages.

  • Get Owned WhatsApp Business Accounts

    Retrieve WhatsApp Business Accounts owned by a business portfolio. Use this action when you need to get all WhatsApp Business Accounts (WABAs) that are directly owned by a specific business. This differs from client…

  • Get Phone Number

    Retrieve detailed information about a specific WhatsApp Business phone number. Returns phone number details including verification status, quality rating, display number, verified business name, throughput limits, and…

  • Get Phone Numbers

    Retrieve all phone numbers registered to your WhatsApp Business Account. Returns phone number IDs, display numbers, verification status, quality ratings, and messaging throughput limits. Use the phone number ID from…

  • Get Subscribed Apps

    Get all applications currently subscribed to webhooks for a WhatsApp Business Account. Use this action when you need to retrieve the list of third-party applications or integrations that are subscribed to receive…

  • Get Template Status

    Get the status and details of a specific message template. This is useful for checking if a template has been approved, rejected, or is still pending review.

Setup

Connect WhatsApp in Hookshot™

Pick a scope, then confirm what can start a Protege and what it can do.

Trigger Access

What can start a Protege from this app.

Tool Access

What a Protege can do after it starts.

Connection scope

Prefer team for production.

Team

Shared credential for production and unattended runs.

Personal

Tied to one user—only when the workflow needs their account.

Chat

Team-scoped for supported chat surfaces.

Full setup guide

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Hookshot™ setup screen — AI agent workflow configuration with model selection, trigger status, and governance controls.