Connect Supportbee with Hookshot™ and your stack

SupportBee is a web-based email support tool that helps businesses organize their customer support emails efficiently.

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Tools and triggers

What Agents can do in Supportbee

Available tools and events after Supportbee is connected.

  • Add Label to Ticket

    Tool to add a label to a ticket. Use when you need to categorize or tag a ticket with a specific label. The label must already exist in your SupportBee account before adding it to a ticket.

  • Archive SupportBee Ticket

    Tool to archive a SupportBee ticket by its ID. Use when you want to move resolved tickets to the archive.

  • Assign Ticket to Team

    Assigns a ticket to a team in SupportBee. Use when you need to route a support ticket to a specific team for handling. Note: If the ticket is already assigned to a team and a user, reassigning to another team will…

  • Create Consequence

    Creates a new consequence for rules automation in SupportBee. Use when setting up automated actions that should be triggered by rules (e.g., auto-assign tickets, archive, or mark as spam).

  • Create Filter

    Creates a filter in SupportBee by linking a rule with a consequence. Use this after creating both a rule (defining match conditions) and a consequence (defining actions to perform).

  • Create Forwarding Email

    Create a new forwarding email address for the company in SupportBee. Use this to add new support email addresses that will forward incoming emails to your SupportBee account as tickets.

  • Create Rule

    Creates a new automation rule in SupportBee to automatically process tickets based on conditions. Rules allow you to automate ticket workflows by: - Matching tickets based on field conditions (subject, sender, body…

  • Create Snippet

    Create a reusable snippet (canned response) in SupportBee. Snippets are pre-written text templates that agents can quickly insert into ticket replies. Use this to create standard responses for common customer inquiries…

  • Create SupportBee Ticket

    Creates a new support ticket in SupportBee with a subject, content, and requester details. Use this action to: - Create tickets from customer inquiries or issues - Assign tickets to specific agents or teams during…

  • Create SupportBee User

    Invites a new user to your SupportBee account. The user will receive an email invitation and can be assigned as an agent (handles tickets), admin (full access), or collaborator (view/comment only). Use this when you…

  • Create Ticket Comment

    Creates an internal comment on a ticket in SupportBee. Comments are private notes visible only to agents, not to customers. Use this to add internal notes, observations, or collaborate with team members on a ticket.

  • Create Ticket Reply

    Create a reply to a support ticket in SupportBee. Replies are sent to customers via email and are visible to them. Use this when you need to respond to a customer's ticket with information, updates, or solutions…

  • Delete Snippet

    Permanently delete a snippet by its ID from SupportBee. Use this action when you need to remove an unwanted or outdated snippet (canned response template). This action is destructive and cannot be undone. To find…

  • Delete SupportBee Ticket

    Permanently delete a trashed ticket from SupportBee. The ticket must first be moved to trash using the Trash Ticket action before it can be permanently deleted. Only admins can delete trashed tickets. This action is…

  • Fetch Forwarding Emails

    Retrieve all forwarding email addresses configured for the company. Use this tool to list the support email addresses that forward emails to SupportBee.

  • Fetch Snippets

    Fetches saved response snippets (canned responses/templates) from SupportBee. Snippets are reusable text templates that can be inserted into ticket replies. Use this to list available snippets for quick responses.

  • Fetch SupportBee Labels

    Tool to retrieve all custom labels. Use when you need to list labels for ticket categorization.

  • Fetch SupportBee Teams

    Retrieves all teams in the SupportBee account. Use this to list available teams before assigning tickets to teams or filtering tickets by team. Returns team IDs, names, descriptions, and timestamps.

  • Get Avg First Response Time Report

    Tool to retrieve average first response time data points over time. Use when analyzing first-response performance metrics for support tickets. Returns time-series data with response times in seconds and Unix…

  • Get Replies Count Report

    Retrieves replies count report data for the company. Returns time-series data points showing the number of replies over time. The report provides aggregate metrics for the entire company account and includes type…

  • Get Ticket

    Tool to retrieve a specific SupportBee ticket by its ID. Returns complete ticket details including subject, content, requester, assignee, labels, and reply/comment counts. Use when you need to fetch full details of a…

  • Get Tickets Count Report

    Tool to get ticket count data points over time. Use when analyzing ticket volume trends within a specific date range. Supports optional filtering by agent, team, or label.

  • List SupportBee Users

    Retrieves all users and customer groups in your SupportBee company. Use this when you need to list team members, filter by user type (agents/admins vs customer groups), or include invited users who haven't confirmed…

  • List Ticket Comments

    Retrieves all internal comments (private agent notes) for a specific ticket. Comments are visible only to agents within the helpdesk, not to customers. Use this to review internal discussion history on a ticket.

Setup

Connect Supportbee in Hookshot™

Pick a scope, then confirm what can start a Protege and what it can do.

Trigger Access

What can start a Protege from this app.

Tool Access

What a Protege can do after it starts.

Connection scope

Prefer team for production.

Team

Shared credential for production and unattended runs.

Personal

Tied to one user—only when the workflow needs their account.

Chat

Team-scoped for supported chat surfaces.

Full setup guide

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Hookshot™ setup screen — AI agent workflow configuration with model selection, trigger status, and governance controls.