Team
Shared credential for production and unattended runs.
Connect Specific with Hookshot™ and your stack
Sales call analytics to drive revenue
Tools and triggers
What Agents can do in Specific
Available tools and events after Specific is connected.
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Create Company
Tool to create a new company record in the Specific platform. Use when you need to add a new company to the workspace with optional ID, name, and custom attributes.
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Create Conversation
Tool to create a new conversation (survey response) in the Specific platform. Use when you need to add a new conversation with content, optional contacts, companies, and custom fields. Content can be a simple string or…
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Create or Update Company
Tool to upsert a company record in the Specific platform (create if not exists, update if exists). Use when you need to ensure a company exists with specific data, creating or updating as necessary based on the filter…
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Create or Update User
Tool to upsert a user record in the Specific platform (creates if not exists, updates if exists). Use when you need to ensure a contact exists with specific data, merging with existing records based on email or ID.
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Create User
Tool to create a new user (contact) record in the Specific platform. Use when you need to add a new contact with email, name, and optional custom attributes or company association.
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Delete Company
Tool to delete a company record from the Specific platform. Use when you need to remove a company by its ID. The operation is permanent and returns the deleted company's details.
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Delete Company Attributes
Tool to delete specific custom field attributes from a company record. Use when you need to remove custom attributes by their keys from a company. Returns the updated company details.
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Delete User
Tool to remove a user record from the Specific platform. Use when you need to permanently delete a contact from the workspace.
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Delete User Attributes
Tool to delete specific custom field attributes from a user record in the Specific platform. Use when you need to remove custom field values from a contact without deleting the contact itself.
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Get My Workspace
Tool to get current workspace information for the authenticated user. Use when you need to retrieve the workspace ID and name for the authenticated API key.
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List Companies
Tool to query company records from the Specific platform via GraphQL. Use when you need to retrieve company information, optionally filtering by ID or name.
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List Conversations
Tool to query conversation records (survey responses) from the Specific platform via GraphQL. Use when you need to retrieve customer feedback, survey responses, or conversation history. Returns up to 20 most recent…
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List Custom Fields
Tool to query custom field definitions in the Specific platform. Use when you need to retrieve available custom fields that can be associated with companies, contacts, or conversations. Optionally filter by entity type.
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List Sources
Tool to retrieve all data sources from the Specific platform. Use when you need to fetch available sources in the workspace.
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List Surveys
Tool to retrieve multiple survey records from the Specific platform via GraphQL. Use when you need to fetch all available surveys with their metadata, including names, contexts, tones, and associated conversation data.
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List Users
Tool to query user accounts from the Specific platform via GraphQL. Use when you need to retrieve user information, optionally filtering by ID, email, or custom attributes.
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Update Company
Tool to update an existing company record in the Specific platform. Use when modifying company name or custom attributes.
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Update User
Tool to modify an existing user record in the Specific platform via GraphQL mutation. Use when you need to update contact information such as name, email, company association, or custom attributes.
Setup
Connect Specific in Hookshot™
Pick a scope, then confirm what can start a Protege and what it can do.
Trigger Access
What can start a Protege from this app.
Tool Access
What a Protege can do after it starts.
Connection scope
Prefer team for production.
Personal
Tied to one user—only when the workflow needs their account.
Chat
Team-scoped for supported chat surfaces.
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See Hookshot™ in your stack.
Request early access or book a live walkthrough with the team.
