Connect Remote Retrieval with Hookshot^™ and your stack

Remote Retrieval automates the logistics of managing equipment returns, providing efficient tracking and management of laptop and monitor returns.

Tools and triggers

What Agents can do in Remote Retrieval

Available tools and events after Remote Retrieval is connected.

Create Order

Tool to create IT asset retrieval orders for remote employees. Use when you need to schedule pickup of laptops, monitors, cell phones, or tablets from employees. Supports both return-to-company and…
Get All Orders

Tool to retrieve a paginated list of all orders. Use when you need to list orders with optional filters like status or dates. Call after authentication.
Get Company Details

Tool to retrieve detailed information for a company. Use after confirming a valid company_id.
Get Device Prices

Tool to retrieve real-time pricing data for all supported devices. Use when you need current prices for Laptop, Monitor (17-23 inch), Monitor_27 (24-27 inch), Tablet, or Cell Phone.
Get Order Details

Tool to retrieve specific order details by order ID. Use when you need detailed information about an order including employee info, company info, and shipment status (device_type, send_status, return_status).
List Pending Orders

Tool to retrieve list of all pending orders. Use when you need to check orders awaiting payment completion. Results are paginated up to 25 per page.
RemoteRetrieval: Validate User

Tool to validate the provided API key. Use when you need to confirm the API key's validity.

Setup

Pick a scope, then confirm what can start a Protege and what it can do.

What can start a Protege from this app.

What a Protege can do after it starts.

Prefer team for production.

Shared credential for production and unattended runs.

Tied to one user—only when the workflow needs their account.

Team-scoped for supported chat surfaces.

Build with us

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