Connect Productlane with Hookshot™ and your stack

Productlane is a customer support and feedback system designed for modern companies, built on Linear.

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Tools and triggers

What Agents can do in Productlane

Available tools and events after Productlane is connected.

  • Close Productlane Widget

    Tool to close the Productlane widget. Use when you need to hide the widget after completing an interaction.

  • Create Changelog Entry

    Tool to create a new changelog entry in Productlane. Use when you need to document product updates, new features, or bug fixes. The content supports markdown format including headings, bulleted lists, and other…

  • Create Company

    Tool to create a new company in Productlane. Use when you need to add a company record with optional domain-based contact auto-linking. Authentication required via Bearer token.

  • Create Contact

    Tool to create a new contact in your Productlane workspace with optional company linking. Use when adding new contacts to track customer interactions and feedback.

  • Create Feedback

    Tool to create new feedback in Productlane. Use when submitting user feedback, feature requests, or bug reports through the API. This is equivalent to adding feedback through the Productlane widget or portal. Requires…

  • Create Insight

    Tool to create a new insight/thread in Productlane workspace. Use when you need to capture customer feedback, feature requests, or bug reports.

  • Create Thread

    Tool to create a new thread in Productlane. Use when you need to create feedback, feature requests, or bug reports from users.

  • Create Upvote

    Tool to create an upvote for a project or issue. Use when you need to record user support for a project or issue. Either projectId or issueId must be provided.

  • Delete Company

    Tool to delete a company by its unique ID. Use when you need to permanently remove a company and all associated data from Productlane.

  • Delete Contact

    Tool to delete a contact by ID. Use when you need to permanently remove a contact from Productlane. Authentication is required and you can only delete your own contacts.

  • Delete Upvote

    Tool to delete an upvote by its unique ID. Use when removing a previously cast upvote on an issue or project.

  • Disable Productlane Widget

    Tool to disable the Productlane widget across the entire page. Use when needing to turn off the widget programmatically.

  • Enable Productlane Widget

    Tool to enable the Productlane widget. Use after confirming the widget is currently disabled.

  • Get Changelog

    Tool to retrieve a published changelog by ID from Productlane. Use when you need to fetch details about a specific changelog entry. No authorization is required for published changelogs.

  • Get Company by ID

    Tool to retrieve a company by its unique ID. Use when you need detailed information about a specific company including its metadata, integrations, and associated data.

  • Get Contact

    Tool to retrieve a contact by ID or email from Productlane. Use when you need to fetch details about a specific contact in your workspace. Authentication is required and you can only access contacts that belong to your…

  • Get Help Center Article

    Tool to retrieve a help center article by its ID. Use when you need to fetch details, content, and metadata for a specific help center article.

  • Get Insight

    Tool to retrieve an insight/thread by its ID. Use when you need to fetch details about a specific piece of feedback or customer insight.

  • Get Issue by ID

    Tool to retrieve a specific issue by its ID from a workspace. Use when you need to fetch detailed information about an issue including its title, description, status, priority, and metadata.

  • Get Linear Customer Options

    Tool to retrieve available Linear customer statuses and tiers for your workspace. Use when you need to know the valid Linear options before creating or updating companies. Returns null for both statuses and tiers if…

  • Get Project

    Tool to retrieve a project by its ID from a workspace. Use when you need to fetch details about a specific project including its name, description, progress, and associated metadata.

  • Get Workspace

    Tool to fetch workspace details by ID. Use when you need to retrieve workspace configuration, branding, or latest changelog information.

  • Invite User to Workspace

    Tool to invite a new user to your Productlane workspace. An invitation email with a join link will be sent to the user. Only admins can invite users.

  • List Changelogs

    Tool to list all published changelogs for a workspace by ID. Use when you need to retrieve changelog entries for a specific Productlane workspace.

Setup

Connect Productlane in Hookshot™

Pick a scope, then confirm what can start a Protege and what it can do.

Trigger Access

What can start a Protege from this app.

Tool Access

What a Protege can do after it starts.

Connection scope

Prefer team for production.

Team

Shared credential for production and unattended runs.

Personal

Tied to one user—only when the workflow needs their account.

Chat

Team-scoped for supported chat surfaces.

Full setup guide

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See Hookshot™ in your stack.

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Hookshot™ setup screen — AI agent workflow configuration with model selection, trigger status, and governance controls.